At Hannah Supplies, we are committed to providing you with the best shopping experience, which includes fast, reliable, and affordable shipping. Our shipping policy outlines the processes, options, and expectations regarding the delivery of your orders. By placing an order with us, you agree to the terms outlined in this policy.
Order Processing Time
After placing an order, please allow us up to 1–2 business days to process and prepare your items for shipment. Orders are processed during our regular business hours, Monday through Friday, excluding holidays. You will receive an email confirmation with tracking information once your order has shipped.
Shipping Methods and Delivery Times
We offer various shipping options to meet your needs, depending on your location and preferences:
- Standard Shipping: Delivery typically takes 5–7 business days from the date of shipment, depending on your location. Standard shipping is available for most locations within the country.
- Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2–3 business days from the date of shipment. Please note that expedited shipping rates may vary depending on your location and the size of your order.
- International Shipping: We also offer international shipping to select countries. Delivery times vary depending on the destination, but generally, international shipments can take 7–14 business days. Please note that customs delays, duties, or taxes may apply to international orders, which are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. You can view the shipping charges at checkout before completing your purchase. We offer free standard shipping on orders over a specified amount, which will be displayed on the checkout page.
We occasionally run promotions offering discounts on shipping costs. Be sure to check our website for any current offers before placing your order.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package. Please allow up to 24 hours for the tracking information to be updated in the carrier’s system after shipment.
If you experience any issues with your shipment or cannot find tracking information, please contact our customer support team, and we will be happy to assist you.
Address Accuracy
It is essential to provide accurate and complete shipping information when placing your order. Hannah Supplies is not responsible for delays or undelivered packages caused by incorrect or incomplete address information. Please double-check your shipping address before submitting your order. If you notice an error after placing the order, contact us as soon as possible, and we will do our best to make the necessary changes before shipment.
Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, sometimes issues occur during shipping. If your package is lost or damaged, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible and offer solutions, such as reshipping your order or issuing a refund, depending on the situation.
For international orders, please note that Hannah Supplies is not responsible for delays or issues caused by customs or other international shipping processes.
Shipping Restrictions
We currently offer shipping within the country and select international locations. If we do not offer shipping to your country, we apologize for the inconvenience. Shipping to some regions may be restricted due to carrier limitations or other factors beyond our control. If your shipping address is outside our service area, please contact us directly for further assistance.
Order Issues and Customer Support
If you have any questions or concerns about your order, shipping status, or any shipping-related issues, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience is seamless and enjoyable.
You can contact us through the following channels:
- Email: admin@hannahsupplies.site
- Phone: +1 430 303 5864
Returns and Exchanges
For details on returns and exchanges, please refer to our Return Policy page. If you receive an incorrect or defective item, we will gladly assist you with a return or exchange at no additional cost.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically for any updates.
We are committed to providing you with the best shopping experience and ensuring your orders reach you in a timely and secure manner. Thank you for choosing Hannah Supplies!